Refund policy

Last updated: 7 October 2026

 

Printed to order

Every Tradeside item is printed for you after you place your order. We hold no stock, so we handle returns differently from a shop that sells off the shelf.

 

Faulty, damaged or misprinted items

If your item arrives faulty, damaged in transit, misprinted, or is not the item you ordered, we will send a replacement free of charge. If a replacement is not possible, we will refund you in full.

 

To report a problem, email tradesideclub@gmail.com within 30 days of delivery. Include your order number and a clear photo of the problem. We reply within two working days. You do not normally need to send the item back. If we do ask for it, we pay the return postage.

 

Change of mind and wrong size

Because each item is produced to your order, we do not offer returns, refunds or exchanges for a change of mind, or if you ordered the wrong size or colour. Please check the product description and size information before ordering.

 

Lost parcels

If tracking shows no movement for 10 working days, or your parcel has not arrived 30 days after dispatch, email us and we will send a replacement or refund you.

 

Cancelling or changing an order

Email us as soon as possible. We can change or cancel an order only until printing has started.

 

Refunds

Approved refunds are paid to your original payment method within 14 days.

 

Your legal rights

Nothing in this policy limits your rights as a consumer under the law of your country, including your rights where goods are faulty or not as described, and any right to cancel a distance contract that applies to your purchase.

 

Contact

Tradeside, Edgars Paeglis, 33 Cooline Crest, Cobh, Co. Cork, P24 EA17, Ireland. Email: tradesideclub@gmail.com. Phone: +353 851275807